Azerbaijan approves quality indicators of telecommunication services
The Ministry of Digital Development and Transport approved the normative legal act titled Quality Indicators of Services in the Field of Communication and High Technologies, including Internet services, Azernews reports.
According to the Ministry, the normative legal act serving the formation of a competitive and quality telecommunications market in our country was prepared in accordance with a number of international standards in this field, including the recommendations of the International Telecommunication Union (ITU), European Telecommunication Standards Institute (ETSI).
The document requires ensuring the quality of the service provided by providers and operators by determining the service quality indicators for telephone (wired) and cellular (mobile) communication, internet services, as well as customer services for these services, and these indicators are not below the required level.
This, in turn, will create conditions for increasing customer
satisfaction in general, as well as for the formation of a healthy
competitive environment.
Information Communication Technologies Agency (ICTA), the
regulatory agency for telecommunication and postal services of
Azerbaijan, will continue to take measures related to the
assessment and improvement of the quality of relevant services.
It should be noted that ICTA carries out regulation and control in the fields of information and communication technologies (ICT) and communication (telecommunications and post), as well as radio spectrum management.
----
Follow us on Twitter @AzerNewsAz
Here we are to serve you with news right now. It does not cost much, but worth your attention.
Choose to support open, independent, quality journalism and subscribe on a monthly basis.
By subscribing to our online newspaper, you can have full digital access to all news, analysis, and much more.
You can also follow AzerNEWS on Twitter @AzerNewsAz or Facebook @AzerNewsNewspaper
Thank you!