Alibaba’s Jack Ma apologies to JD.com for criticizing business

By Bloomberg
Billionaire Jack Ma apologized for calling Chinese e-commerce rival JD.com Inc. a “tragedy,” saying he was sorry for causing the company trouble by “putting it all out there.”
The Alibaba Group Holding Ltd. founder and chairman said on his personal Weibo account that JD.com had his blessings after criticisms of its business model were published last month in a Chinese-language book. Ma said he had a habit of making “crazy” and “stupid” boasts and didn’t expect that such private comments among friends would be made public.
The apology shows the increased scrutiny Ma is under since Alibaba’s record-breaking $25 billion initial public offering in September, which helped make him Asia’s richest man. Ma has previously attracted attention with colorful comments about U.S. auction site EBay Inc. and caused a “a terrible misunderstanding” with remarks about the 1989 crackdown in Beijing’s Tiananmen Square.
“Ma Yun probably apologized because Alibaba is now a public company and he needs to be more careful,” You Na, an analyst at ICBC International Research Ltd., said in Hong Kong, using Ma’s Chinese name. “He’ll probably tone down and become more aware of his words going forward.”
JD.com responded by posting a poem on Tencent Holdings Ltd.’s WeChat messaging application, saying it would try to be better and let time be the judge.
“We are aware that a competitor made critical comments about JD.com and has since apologized,” JD.com spokesman Josh Gartner said in a text message. “We accept that apology and we continue to be focused on providing China’s best online retail experience.”
Business Model
Ma apologized after passages from the book by Fang Xingdong and Liu Wei -- the title of which translates roughly to “Alibaba, the Real Story” -- circulated on social media sites. In one, he criticized JD.com’s business model, which involves holding inventory like Amazon.com Inc., whereas Alibaba runs platforms that connect buyers and sellers through sites like Taobao Marketplace and Tmall.com.
“JD.com will become a tragedy, I reminded everyone of this tragedy from the first day,” Ma said, according to one passage posted on the Chinese news portal Sina.com. “It’s not that we are better. It’s an issue of direction, there’s nothing you can do about this... So, I tell people at the company, definitely do not get involved with JD.com. Don’t come blaming us if you die one day.”
In his apology, Ma said no business model was perfect. He said he awoke to a sarcastic text message from a staff member, congratulating him for the comments cited by the book.
“‘Got carried away while chatting? Didn’t think that your friends taped you and wrote about it?’” Ma quoted the staff member as saying.
Ma said he realized that he “can’t be cautious enough. Next time, I’ll go to a bath to chat.” He said people who want to tape him should bring spare batteries, in case their recorders run out of power.
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