In accordance with the decision of the Operational Headquarters
under the Azerbaijani Cabinet of Ministers on calcellation of mass
events for the period of one month, as well as special rules
applied to the operation of public and private organizations, with
the aim to prevent potential hazard of Coronavirus (COVID-19) in
the territory of the country, Azercell Telecom LLC applies special
working regime in its offices and service points.
For that reason Customer Service Centers operating in Baku and
the regions, Azercell Exclusive and Azercell Express offices, as
well as Azercell official dealer points will serve customers daily
from 09:00 to 18:00. At the same time, all offices are provided
with protective masks, gloves, antiseptic, and regular disinfection
measures are carried out in the offices.
However, taking into account precautionary measures all over the
country, Azercell Telecom recommends its subscribers to use the
following alternate service channels, avoiding leaving home
premises and visiting overcrowded places:
Online Customer Services https://www.azercell.com/az/;
Mobile app. “Kabinetim” and chat service within the app.
https://www.azercell.com/my/login;
Official Facebook, Twitter and Instagram pages of the company;
Azercell Call Centers:
- Postpaid subscribers: landline number +994(012) 4905252 or short
number 6565
- Prepaid (SimSim) subscribers: landline number +994(012) 4904949
or short number 2002.
It should be noted that despite the current situation, there are
no technical problems or delays that can negatively affect customer
experience, and all Azercell's technical staff, Customer Service
Centers, as well as department heads and company CEO will continue
to operate in special working mode.
For more information, please contact [email protected]
The leader of the mobile communication industry, the largest
taxpayer and the biggest investor of the non-oil sector of
Azerbaijan “Azercell Telecom” LLC was founded in 1996. Currently,
4.8 million subscribers choose Azercell services. Mobile operator
controls 49% of market share; while its geographical coverage
constitutes 99.2% (excluding the occupied territories); and
population coverage 99.8%. Azercell was the pioneering mobile
operator to introduce a number of innovations in Azerbaijan,
including GSM technology, advance payment system, mobile internet
services, 24/7 call center service (*1111), 7/7 Front Office
service, Azercell Express offices, M2M services, technology and
pilot version of 5G, mobile, online customer care services and
customer services through social media, mobile e-signature service
“ASAN Imza” etc. Rapidly increasing network of Azercell covers
nearly 60 regions of the country, including Baku and Absheron
peninsula. According to the results of mobile network quality and
wireless coverage mapping surveys by international systems,
Azercell’s network demonstrated the best results among the mobile
operators of Azerbaijan. Azercell is the only company in Azerbaijan
and CIS region which has been awarded Gold Certificate of
International “Investors in People” Standard.
---
Follow us on Twitter @AzerNewsAz