Azernews.Az

Attaching great importance on customer satisfaction and providing high-quality service to its customers, Azercell LLC, the leading mobile operator of the communication market in Azerbaijan, continues to enhance its dealer and service network. Regardless of the service type, subscribers’ satisfaction and loyalty to company products play a vital role in establishing a more sustainable model of consumer relations. For this particular reason, during its operation, Azercell has been applying innovative methods on customer service in the country.

Every year the company arranges a meeting with the managers of all the dealers and shops to discuss the results of the current year, the quality of the service provided to the subscribers and future perspectives. This year, the event took place in Gabala. The dealers and representatives of Exclusive shops located in Baku and regions joined the event. The discussion was enriched with proposals and recommendations for further improvement of the service quality in 2019. Professional sale manager from Turkey made a presentation for the participants. Remarkably, Azercell Academy organizes workshops for the dealer staff of the company. The International experts from various countries conduct special trainings on customer satisfaction and sale.

Currently, Azercell has 138 dealers in Baku and 168 dealers in regions and 19 Exclusive shops which provide high-quality service to its subscribers.